water

AQWEST customers obtain their high quality drinking water via an underground network of pipes. Water flows under pressure from treatment plants to properties throughout the city. In unusual circumstances, two events may occur simultaneously to cause a threat to the quality of your drinking water. These events are called cross-connection and backflow. 

 

 

Complaints

If you want to provide positive or negative feedback please visit our  Customer Complaints page.

Water Quality

Our Water Quality

 page contains information and links about Aqwest Water.
customer charter

AQWEST is an independent water authority responsible for the supply of drinking water to people living and working in the City of Bunbury (except Pelican Point). Its function is governed by the Water Boards Act (1904).

This Customer Service Charter describes standards of service that  customers can expect from AQWEST.

New Customers

If you are a new customer, please read the information on the New Customers page.
pricing

See our pricing structure page to find information on our residential and non-residential pricing structures and other charges

 

 

 

 

 

Business Customers

If you are a business customer, please read the information in the Business Users section.

Residential Customers

If you are a residential customer, please read the information in the Households section.
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